We Have Answers
Where Do We Ship?
We ship all around United Arab Emirates! Free shipping is available for orders above 200 AED or a cost of 15 AED will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.
Orders will take up to 3 business days to arrive.
We provide free shipping for all orders above 200 AED! Any order below this amount will be charged a flat rate of 15 AED.
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 5 days of delivery in the original condition and packaging.
*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*
You can choose between a refund in store credit or a refund to your original payment method.
Rezlan does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please contact us using the contact form to initiate a return or send us an email on firstname.lastname@example.org 🙂
Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 5 days of the delivery date.
We apologize for your less than perfect experience.
Return Shipping Guidelines
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.
How Can I Cancel My Order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!
If you have any further questions or concerns that we haven’t highlighted, please do not hesitate to contact us at email@example.com – we’re here to help!